You’ve just booked a ticket through Sports Where I Am. Now what?

Thanks again for booking through Sports Where I Am!

We understand that purchasing tickets to a sports event in another country can be a trip-defining decision, so we really appreciate that you’ve trusted us for it.

In the above video, Benn responds to some of our most commonly-asked questions from people in your position, but for more detailed information, you can scroll to the relevant section that applies to you by your chosen ticket delivery type (listed on your Order Request Confirmation Email):

 

E-Tickets (or e-Tickets)

What's the process from here for E-Tickets (or eTickets)?

If you purchased eTickets in the USA/Canada, then the next steps are:

1 · You’ll receive another email within a day or two confirming your booking (including an expected delivery date).

2 · If there are any updates for your booking in the lead-up, such a reschedule or cancellation of the game, we’ll notify you.

3 · Once your tickets are available you’ll be emailed instructions and your tickets in a PDF attachment, which you’ll need to print off and take to the venue. This can be up to 24 hours before the event, but usually much earlier than that (more on this below).

If you purchased E-Tickets for a match in Europe, then the next steps are:

1 · You’ll receive another email within a day or two confirming your booking (including an expected delivery date).

2 · Sometimes for European events, extra details will be needed for your booking (for example, Italian football matches usually require the name and nationality of all attendees). We’ll contact you about this if it is required.

3 · If there are any updates for your booking in the lead-up, such a reschedule or cancellation of the game, we’ll notify you.

4 · Once your tickets are available you’ll be emailed instructions and your tickets in a PDF attachment, which you’ll need to print off and take to the venue. This will usually be within the week of your event, and can be up to 24 hours before the event (more on this below).

When will I receive my E-Tickets?

This depends on a bunch of factors, including (but not limited to) the popularity of the event/city, the distribution protocols of the team (or venue or league), the type of membership of the original ticket holder (in the case of secondary market tickets), security policies and about fifty more things.

In short, it could be up until 24-48 hours before your event until your ticket is actually ready to be transferred through to you. Usually, it’s well before then, though. For reference, in 2019 our average timeframe for ticket delivery was around 3 weeks before the event. But, again, it depends. Tickets for events in New York City, for example, are usually delivered later than events in other cities.

For E-Tickets in Europe, most tickets are sent through in the week leading up to the event. It’s uncommon for them to be available earlier than that.

 

Mobile tickets (or Mobile Transfer, or Electronic Transfer, or Flash Transfer)

What's the process from here for Mobile tickets?

Teams, venues and leagues around the world are making a push towards Mobile ticketing. Often, it’s as a security measure, as tickets via a Team Account, for example, are less able to be duplicated than other formats. But it also adds an extra step for you to go through to accept your ticket.

For Mobile Tickets delivered through an event’s chosen distributor partner (such as Ticketmaster & Team Accounts, AXS, MLB Ballpark App, Seatgeek, etc), the next steps are:

1 · You’ll receive another email within a day or two confirming your booking (including an expected delivery date).

2 · If there are any updates for your booking in the lead-up, such a reschedule or cancellation of the game, we’ll notify you.

3 · Once your tickets are available you’ll be emailed instructions and a separate ticket transfer email from the event’s distributor partner. You’ll usually need to create an account on this platform in order to accept the ticket transfer. This can be up to 24 hours before the event, but usually much earlier than that (more on this below).

4 · After you’ve accepted the tickets, you’ll just need to log in to the ticketing partner account to access and display your Mobile Tickets at the gate.

For Mobile Tickets delivered directly via a PDF (with a QR code attached), the next steps are:

1 · You’ll receive another email within a day or two confirming your booking (including an expected delivery date).

2 · If there are any updates for your booking in the lead-up, such a reschedule or cancellation of the game, we’ll notify you.

3 · Once your tickets are available you’ll be emailed instructions and your tickets in a PDF attachment, which you’ll need to save to your phone in order to display at the gate of your event. This email could be up to 24 hours before the event, but usually much earlier than that (more on this below).

When will I receive my Mobile tickets?

This depends on a bunch of factors, including (but not limited to) the popularity of the event/city, the distribution protocols of the team (or venue or league), the type of membership of the original ticket holder (in the case of secondary market tickets), security policies and about fifty more things.

In short, it could be up until 24-48 hours before your event until your ticket is actually ready to be transferred through to you. Usually, it’s well before then, though. In 2019 our average timeframe for ticket delivery was around 3 weeks before the event. But, again, it depends. Tickets for events in New York City, for example, are usually delivered later than events in other cities.

Do I need an International SIM card to accept Mobile Tickets?

No, you don’t need international roaming or an active mobile number to accept a Mobile Ticket whilst travelling. Transfers occur via email and all venues with Mobile ticketing have free WiFi. You can access WiFi (and therefore access your tickets) with your phone still in Aeroplane/Flight mode.

Why are my mobile ticket instructions from another company?

As mentioned above, most professional sports bodies around the world are making a push towards mobile ticketing. Rather than creating their own platform, most are pairing with their own chosen distributor partners. From the point of view of the customer, there are some positives (i.e. security) and negatives (i.e. an extra step to accept tickets) of this trend.

To make things easier, we’ve created separate instructions for our users for each type of ticket distribution platform that we’ve come across so far (e.g. Ticketmaster, TM team accounts, AXS, MLB Ballpark App, and so on). We’ve written these instructions from the perspective of an international traveller, as some of the platforms themselves are not designed specifically with overseas visitors in mind.

If your tickets are sent through via one of these platforms, when your tickets are available, you’ll receive two emails: One from us with instructions for accessing your tickets, and then a transfer offer from the team’s chosen platform.

If you have questions about this at any time, don’t hesitate to contact us.

 

International Express Delivery or Mail

What's the process from here for International Express Delivery or Mail tickets?

It’s very rare that we actually have tickets shipped around the world for you to then pack into your suitcase to fly with back to where they were sent from.

So for International Express Delivery or Mail tickets, the next steps are:

1 · You’ll receive another email within a day or two confirming your booking (including an expected delivery date).

2 · We’ll contact you soon after this to see what the most convenient delivery options are for your trip. Usually, this will be to have them sent to your Hotel just before you arrive. If you’re staying in an Airbnb or something similar instead of a Hotel, then we might have the tickets delivered to a FedEx/UPS outlet nearby for you to collect when you arrive.

3 · If there are any updates for your booking in the lead-up, such a reschedule or cancellation of the game, we’ll notify you.

4 · Once we have a tracking code or confirmation from our supplier that delivery has been arranged, we’ll send this information through to you so you can collect your tickets at your destination and be all set. You should notify your Hotel that you’re expecting a parcel.

When will I receive my International Express Delivery/Mail tickets?

As we usually get these delivered to you while you’re on your trip (see above), you can expect International Express Delivery/Mail tickets to be at your Hotel a few days in advance of your event. This can be impacted by the date you’re expected to check in, though.

 

Hotel Delivery

What's the process from here for Hotel Delivery tickets?

Tickets listed as ‘Hotel Delivery’ are usually for events in Europe.

For Hotel Delivery tickets, the next steps are:

1 · You’ll receive another email within a day or two confirming your booking (including an expected delivery date).

2 · We’ll contact you soon after this to source information about your Hotel to have your tickets sent there just before you arrive. If you’re staying in an Airbnb or something similar instead of a Hotel, then we might have the tickets delivered to a FedEx/UPS outlet nearby for you to collect when you arrive.

3 · If there are any updates for your booking in the lead-up, such a reschedule or cancellation of the game, we’ll notify you.

4 · Once we have a tracking code or confirmation from our supplier that delivery has been arranged, we’ll send this information through to you so you can collect your tickets at your destination and be all set. You should notify your Hotel that you are expecting a parcel.

When will I receive my Hotel Delivery tickets?

Hotel Delivery tickets are usually available in the 2 or 3 days leading up to an event (as this is usually when people are checking in to their Hotel/Accommodation).

 

Local Collection, Local Delivery or Pick Up At the Venue tickets

What's the process from here for Local Collection, Local Delivery or Pick Up At the Venue tickets?

Local Collection, Local Delivery and Pick Up at Venue tickets are mostly for events in Europe. This can either be a central collection point in the event city or for collection at the box office of the venue. Often, they can include a collection voucher that needs to be printed off.

For Local Collection/Local Delivery/Pick Up at Venue tickets, the next steps are:

1 · You’ll receive another email within a day or two confirming your booking (including an expected delivery date).

2 · If there are any updates for your booking in the lead-up, such a reschedule or cancellation of the game, we’ll notify you.

3 · Once we have received instructions from our supplier about your collection point, we will send this information through to you, including Google Maps links, etc. where relevant. Often these tickets will require a collection voucher (PDF) to be printed and photo identification to be brought to the collection point. These instructions are usually confirmed and delivered in the week of the event.

4 · Most of our users collect their tickets on the day of the match, taking along their collection voucher and photo identification to do so.

When will I receive my Local Collection, Local Delivery and Pick Up at Venue tickets?

In most cases, instructions for collecting tickets in the event city (or at the box office) are sent through 2 or 3 days before the event. The majority of our Sports Where I Am customers collect their tickets on the day of their match in these instances.

 

Have a different question?

We’ve been helping travellers get to sports events around the world since 2012, and we’re both proud and thankful for the amount of our users who take the time to send us photos from their experiences and leave us positive feedback.

If you have any question that wasn’t answered on this page, get in contact with one of the team by clicking here.